Frequently Asked Questions


Q: I keep getting an error message that says “iTunes is not running and needs to relaunch”. How to fix this?

A: The latest version has fixed iTunes relaunch issue. Please make sure that you are using the latest version 2.5.0 . If not, you can download the latest version here.


Q: After update iTunes to 12.6.X, M4P Converter do not convert any more. How to fix this?

A: Versions up to 2.5.0 do not run correctly on iTunes 12.6.x.x, please upgrade to the latest version 2.5.0 instead.


Q: After updating Mac OS X to macOS Sierra 10.12 M4P Converter doesn't open anymore. I can’t start the app. How do I get new version compatible with macOS Sierra 10.12?

A: We've updated the M4P Converter to work on macOS Sierra, Please download the latest version of M4P to MP3 Converter here. and then reinstall it.


Q: What is the difference between free version and full version?

A: The difference is that the free version of M4P Converter for Mac can convert only 3 minutes for each file while the full version has no such limit.


Q: I want to buy your M4P to MP3 Converter. but I am a bit confused about the price as the website says 39.95 USD but when I click Buy Now the next page shows a price of $48.78. Where is the problem?

A: All prices are in USD. Taxes may apply. Prices may be different in other countries, depending on taxes.


Q: Does M4P Converter for Mac support converts newly released Apple Music or simply the old iTunes M4P files with DRM protection?

A: Yes, It supports both new Apple Music M4P files and the old iTunes M4P songs.


Q: I am getting a lot of “Play Error” messages when trying to convert M4P to MP3 format.

A: Please make sure that the audio needs to play through the internal speakers and not your external ones. The solution is switching to internal speakers and then begin the conversion process again.


Q: When i click on convert the track plays in iTunes but the M4P Converter software does not show the progress at all. how to fix it myself.

A: Make sure that the audio track needs to play through the Mac's speakers, If you switching to internal speakers It will work fine.


Q: I need to convert M4P files to MP3 & it keeps coming up with an error asking me for an old Apple ID password which is no longer valid. how to fix this?

A: If your computer is not authorised then the M4P files cannot be converted. The solution is to login to the iTunes store and authorise your computer.


Q: I followed the directions and get "converting: (1/1208) wait" and nothing happens?

A: I suggest that you shold only convert a few music files at first. you had better not convert 1208 files at the same time.


Q: Does M4P Converter for Mac support converting iTunes video to MP3?

A: Yes. It can convert any iTunes video to unprotected MP3 file. PS: If you want to convert iTunes movies to a DRM-free video format, please refer to DRM Video Converter.


Q: Is M4P to MP3 Converter compatible with macOS Sierra 10.12.4 and iTunes 12.6?

A: Yes. The latest version of M4P to MP3 Converter is 100% compatible with the latest OS X 10.12.4 macOS Sierra and iTunes 12.6.


Q: Which kind of audio could be converted?

A: All the audio that could be played on your iTunes, could be converted by our software, including music files you purchased from Spotify, Rdio, Pandora, iTunes or Apple Music, audiobooks you bought from iTunes and Audible, etc.


Q: Is there faster way to convert my iTunes music?

A: You may set a custom speed for audio converting, from 1X to 16X. The conversion speed is up to 16X faster.


Q: Is my order secure?

A: Yes. It is 100% secure to download and purchase M4P to MP3 Converter through this website.


Q: What is your update policy?

A: All updates are free of charge. and FREE lifetime upgrades.


Still have a question?

Email us directly at support [at] m4p-to-mp3-converter.com

System Requirements:

Requires Mac OS X 10.8 or newer
Works great with macOS Sierra 10.12
Apple iTunes must be installed.


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Testimonials:

"M4P to MP3 Converter for Mac is the best audio tool to convert m4p songs to mp3!" - Tiffany

"I've bought M4P to MP3 Converter, and it works perfect of converting m4p to mp3." -- Musicbird

"M4P Converter for Mac is amazing! I'm not technically savvy, but I easily converted my Itunes music library to MP3. Now everyone in my family is enjoying their playlist on their Blackberry." -- Michael

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